Duration: Half day

Of the customers that your company loses:

68% leave because they feel that you don't care about them!

Your customer service is not how good you say it is, it is only as good as your customers experience it to be.

We see company slogans like: "We do it better", "The home of stunning customer service", "We make it happen" and many more.

Just imagine if your customers invented these slogans because of their experience with your organisation! 

In this afternoon workshop you will learn how to change your company's statement of excellence into the reason why your customers keep coming back.

You will learn:

• That customer service is a perception, not a reality
• How to govern and manipulate that perception
• How to make a customer feel like a king regardless of the circumstances
• How excellent customer service impacts on the profitability of your company
• How to deal with a dissatisfied customer
• Whether you are delivering good service. How do you know?
• To listen so that you understand
• How to develop rapport with customers
• What turns customers on or off
• That you are actually important to your customer
• Who will benefit?
• Any person that deals customers, whether face to face or telephonically.