Duration: 1day

This workshop is aimed at everybody in your business.

Of the customers that your company loses:

68% leave because they feel that you don't care about them!You may have invented a slogan that informs customers of how great your business is – a slogan that aims to create a perception with the customer, that your business is simply the best one to deal with.

But remember, your business is only as good as what your customer says it is! 

In this workshop you will learn how to change your company's statement of excellence into the reason why your customers keep coming back. 

You will learn:

·         That customer service is a perception, not a reality

·         How to govern and manipulate that perception

·         How to make a customer feel like a king regardless of the circumstances

·         How excellent customer service impacts on the profitability of your company

·         How to deal with a dissatisfied customer

·         Whether you are delivering good service. How do you know?

·         To listen so that you understand

·         How to develop rapport with customers

·         What turns customers on or off

·         That you are actually important to your customer