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Fearsome Techniques for Frontline People |
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Duration: Half day
Frontline people are ALL EMPLOYEES who deal directly with your customer
In days gone by, when wars were fought on foot or horseback, only the most suitable people were put into the frontline. The reasons were obvious. They had to create the perception of their army as being formidable, invincible and ready for anything!
Times have not changed. Although you are in business and not at war, your frontline people are the very ones that create the perception of your company as being customer friendly, or not. They are the ones that give your customer a foretaste of what dealing with your company is going to be like.
You want your frontline people to own a kit of fearsome techniques that will influence the perceptions of your clients. You want your clients to have the perception that your company is simply the best one to do business with.
In this workshop, your frontline people will learn:
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That things are never what they seem
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How to neutralise the sting of an angry client
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How to avoid the complacency trap
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How to uncover customer expectations
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How to listen and communicate
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The deadly sin of assumption
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Fearsome frontline behaviours
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The buck stops with you - Always
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How to be the best that you can be
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The benefits for the employee
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The benefits for the company
What our clients say:
"I think every person who's interested in growing as an individual or professionally, has to attend this training. It is the best training for most people in the working environment." Feedback from N.C. - Steadi Furniture
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