Duration: Half day

There will always be "Difficult People" in your life. It is that person that you dread dealing with at work every day. It is that person on the other side of the telephone line, that just does not want to understand reason. It is that family member that just rubs you up the wrong way.

It is a fact that difficult people will cause stress in your life, so best you learn how to deal with them!

You might be surprised to learn that very few people are just difficult for the sake of being difficult. Most difficult people you encounter appear so for a specific reason. In this workshop you will be shown why some people appear difficult and how to deal with them the right way.

If you learn:

• how to manage anger

• how to manage unreasonable demands

• how to defuse conflict

• how to listen so that you understand

• how to talk so people will listen and understand

• and the art of forgiveness...

....difficult people will no longer be people to fear and avoid.