No public course scheduled at present. Contact us if you are interested in this course.

 

Target group:
This course is meant for all employees that have to deal with clients, whether at sales level, financial level or any other level that involves contact with the client.

 

Business is all about people. It doesn’t much matter what your company sells, at the end of the day it’s going to be used by people, driven by people, managed by people and so on. And the scariest part is that it is people that decide to buy your product and it is people that decide to buy more of it or keep it!

 

Too often we send salespeople on courses so that they can learn how to sell. But in today’s different economy, every single person in a company is responsible for sales and customer retention. It’s the relationships that your individual staff members have with those in your client company that will determine whether you keep your customer or lose the customer to a competitor.

 

This program has been designed to awaken the understanding among staff that they are as responsible for sales and customer retention as what a sales person is, and to give them the tools with which to forge strong, long-lasting and productive relationships with their clients.

 

At the end of this program you will be able to:

1.  Create rapport with your client

2.  Build your clients’ trust in you

3.  Deal with conflict in such a way that it strengthens the relationship

4.  Understand and anticipate your clients’ needs

Facilitator:
Mark Deavall