Durban 29 July 2010

Too oftern assertiveness is confused with aggression. Aggression is an extremely unattractive quality whereas assertiveness draws people and causes them to want to co-operate with you.

Enjoying successful and happy relationships is one of the major challenges that we face in our professional and personal lives.

Attendees will learn:

• Say “No” and meaning it, without feeling guilty
• To handle conflict in a way that results in a mutually acceptable resolution
• To command the respect and cooperation of others
• To evaluate your interpersonal style in terms of Assertiveness
•  An insight into your own and others’ behaviour  styles
• An effective way of resolving conflict in 4 simple steps
• The art of giving and receiving criticism
• To handle complaints in a caring but unemotional way
• How to handle different behavioural styles
• How to deal with difficult people
• How to project yourself assertively physically and vocally

Objectives/Outcomes

To distinguish between submissive, aggressive and assertive behaviour; to demonstrate the non-verbal aspects of these behavioural styles; to identify individual assertiveness levels; to communicate wants, needs, dislikes and feelings in a clear, direct manner, without threatening and attacking others; to identify and apply techniques to enhance self-esteem; to handle conflict and criticism effectively; to improve relationships with other people through reducing aggressive and inappropriate behaviour.

WHO SHOULD ATTEND:

• Anyone who finds it difficult to say “No’ and put his/her view across firmly but pleasantly.
• People who tend to be either non-assertive or aggressive would benefit most from this training.
  

  Date:

  Durban 29 July - 09h00 to 16h30 – venue to be advised

  Cost: R1500.00 pp per workshop including VAT, teas and lunch.

  Registration Details:

  (No admittance without prior registration and payment.)

  To register, please phone Hilda on 011 609-1264. We will need your company name, postal address, VAT number, Delegates names and cell numbers, your phone number and e-mail address.