Johannesburg 19 & 20 August 2010

The Stanford Research Institute says that the money you make in any endeavour is determined only 12.5% by knowledge, and 87.5% by your ability to deal with people....!

J Paul Getty, when asked what was the most important quality for a successful executive, replied, “It doesn’t make much difference how much other knowledge or experience a person possesses; if he is unable to achieve results through people, he is worthless as an executive.” This does of course not only apply to executives, but to any person who manages or supervises others.

“I will pay more for the ability to deal with people than any other ability under the sun,” asserted John D. Rockefeller

If I have to come and do the Performance Reviews of a supervisor, I will be bringing just one Key Performance Area with me - have you created an environment in which your staff WANT to perform? If you have not, you have failed as a supervisor. Oh, your department may have achieved its targets, but that simply means that either you were doing the work that you pay others to do, or you were "big stick" managing. Both are very dangerous management styles. The joy of management is when people do what they are supposed to do simply because they want to. But the supervisor has to create the environment in which they "want to".

This course is designed to give managers of all levels, that includes supervisors, those skills that they need in order to create an environment in which their staff WANT to perform.

At the end of this course participants will have learned how to:

• Communicate effectively

• Listen actively with empathy and understanding

• Deal with conflict

• Manage change and diversity

• Enhance their flexibility

• Manage their tolerance

• Maintain / improve their personal attitude

• Cope with stress

• Facilitate adult learning

• Delegate and control

• Implement the “planning, leading, organising, controlling” model

• Apply the three roles of effective management, i.e. boss, leader and mentor

• Manage peoples' performance

• Be a brilliant manager of peolple, instead of just a good one

Date:
Johannesburg 19 & 20 August 2010 - 09h00 - 16h30 at The Conference Park, Rivonia

Cost: R2700.00 pp including VAT, notes, teas and lunch.

Registration Details:

(No admittance without prior registration and payment.)

To book, phone Hilda on 011 609-1264
The information we need is your name, company name and postal address, VAT number, contact details and delegate names.