Johannesburg 22 June 2011

Communication is the exchange and flow of information and ideas from one person to another:  It involves a sender transmitting an idea, information or feeling to a receiver.  Effective communication occurs only if the receiver understands the information or idea that the sender intended to transmit. 

Many of the problems that occur in an organisation are the direct result of people failing to focus on understanding.  This leads to confusion and can cause good plans to fail.  It is the chain of understanding that integrates the members of an organisation.

You will learn

• The difference between communication and effective communication
• The communication process
• How to creatively use any “tool” at your disposal to create understanding with the listener
• The effect of Non-Verbal Communication and how to use it to your advantage
• Barriers to effective communication
• Listening so that you understand
• The art of questioning to enhance understanding
• E-mail “communication” etiquette rules (oh boy!)
• How to make an impact whether you are speaking or writing
• Tips for being assertive

Date:

Johannesburg 22 June -09h00 to 16h30, Rivonia

Cost: R1950.00 pp including VAT, teas, coffees and lunch.

A certificate of attendance will be e-mailed to each delegate after completion of the full course.

Registration Details:

(No admittance without prior registration and payment.)

To register, please phone Hilda on 011 609-1264
The information we need is your name, company name and postal address, VAT number, contact details and delegate names.