No public course scheduled at present.  Contact us if you are interested in this course.

This workshop will teach you how to use conflict to gain a better understanding of those that you are in conflict with, and to improve the relationship with them, thereby minimising the opportunities for further conflict.

Conflict is an inevitable part of life. Poorly managed, however, conflict can lead to de-motivation, staff resignations, bad morale and loss of productivity.

You will learn:

• The main sources of conflict
• Appropriate conflict management techniques
• How to implement a strategy to resolve conflict
• The attributes of a good conflict manager
• To confront conflict situations assertively
• To deal with difficult people
• To deal effectively with personality clashes
• To act as a mediator
• To deal with conflict situations as they arise in order to prevent the conflict from escalating
• To influence and persuade
• To give and receive feedback effectively
• To recognise the importance of understanding cultural differences and working successfully in a global environment