Johannesburg 18 August 2011

This workshop is aimed at the receptionist / telephonist.

The Receptionist is the face and voice of your business. 

The perception that people have of your company is determined by their initial contact with your company. The receptionist or telephonist is most often this initial contact.  

For this reason it is essential that receptionists / telephonists are fully equipped to deal effectively with callers and visitors. 

Course outline 

Telephone Skills

• What customers want 
• The importance of greeting 
• The use of voice 
• Iinstilling confidence
• Dealing with angry customers

Reception Skills

• Receiving visitors in a professional manner, including a warm and appropriate greeting.
• Tactful ways of handling visitors who do not have appointments / tactfully dealing with difficult people.
• Image presentation - their own and the company's, including identifying personal habits/behaviours that do not reflect a professional image.
• Understanding consequences of poor service.
• Understanding their role in company security.

Date:
Johannesburg 18 August - 09h00 to 16h30, Rivonia

Cost:  R1950.00 pp including VAT, notes, teas and lunch.

Registration Details: 

(No admittance without prior registration and payment.) 

To register, please phone Hilda on 011 609-1264
The information we need is your name, company name and postal address, VAT number, contact details and delegate names.