Johannesburg 13 September 2010
Durban 21 September 2010
Bloemfontein 8 November 2010

This workshop is aimed at the receptionist / telephonist.

The Receptionist or Telephonist is the face and voice of your organisation. 

The perception a client or potential client has of your company is often determined by that initial contact with the receptionist or telephonist. Can you afford for the client to not phone a second time, due to his experience of the first call? For this reason it is essential that the importance of the role of the receptionist/telephonist be recognised and that he/she is fully equipped to deal effectively with callers and visitors. 

Course outline 

Telephone Skills

• What customers want 
• Greeting 
• The use of voice 
• Iinstilling confidence
• Dealing with angry customers

Reception Skills

• Receiving visitors in a professional manner, including a warm and appropriate greeting.
• Tactful ways of handling visitors who do not have appointments / tactfully dealing with difficult people.
• Image presentation - their own and the company's, including identifying personal habits/behaviours that do not reflect a professional image.
• Understanding consequences of poor service.
• Understanding their role in company security.
• Being able to "sell" products and services with credibility.

Date:
Johannesburg 13 September 09h00 to 16h30 at The Conference Park, Rivonia
Durban 21 September 09h00 to 16h30 - venue to be advised
Bloemfontein 8 November 09h00 to 16h30  - venue to be advised

Cost:  R1500.00 pp including VAT, notes, teas and lunch.

Registration Details: 

(No admittance without prior registration and payment.) 

To register, please phone Hilda on 011 609-1264
The information we need is your name, company name and postal address, VAT number, contact details and delegate names.