Johannesburg 21 June 2010
Durban 21 July 2010

This seminar is aimed at anybody that has any contact at all with customers.

Of the customers that your company loses:

68% leave because they feel that you don't care about them!

Your customer service is not how good you say it is, it is only as good as your customers experience it to be.

Your business may have invented a slogan which informs customers of your greatness and your intended service excellence.

Just imagine if your customers invented these slogans because of their experience with your business!

In this seminar you will learn how to change your company's statement of excellence into the reason why your customers keep coming back.

You will learn:

• That customer service is a perception, not a reality
• How to govern and manipulate that perception
• How to make a customer feel like a king regardless of the circumstances
• How excellent customer service impacts on the profitability of your company
• How to deal with a dissatisfied customer
• Whether you are delivering good service. How do you know?
• To listen so that you understand
• How to develop rapport with customers
• What turns customers on or off
• That you are actually important to your customer

Date:
Johannesburg 21 June 2010 - 09h00 to 16h30 at The Conference Park, Rivonia
Durban 21 July 2010 - 09h00 to 16h30 venue to be advised 

Cost: R1500.00 pp including VAT, notes, teas and a light lunch.

Registration Details:

(No admittance without prior registration and payment.)

To register, please phone Hilda on 011 609-1264 
The information we need is your name, company name and postal address, VAT number, contact details and delegate names.