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Tomorrow, I was your Customer |
Johannesburg 29 June 2011
This workshop is aimed at everybody in your business.
Remember, your business is only as good as what your customer says it is!
This workshop will show you how to create a customer experience that will keep them coming back for more.
Of the customers that your company loses, 68% leave because they feel that you don't care about them! Shame on you. This is money that is easy to save!
You will learn
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How excellent customer service impacts on the profitability of your company
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How to establish whether you are delivering good customer service
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That customer service is all about the experience
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How to create an experience that pleases the customer
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How to make a customer feel good, regardless of the circumstances
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How to deal with a dissatisfied customer
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What turns customers on and off
What our clients say:
Excellent informative course
BEST COURSE I HAVE EVER BEEN ON! – Melissa
Date:
Johannesburg 29 June - 09h00 to 16h30, Rivonia
Cost: R1950.00 pp including VAT, notes, teas and a light lunch.
Registration Details:
(No admittance without prior registration and payment.)
To register, please phone Hilda on 011 609-1264
The information we need is your name, company name and postal address, VAT number, contact details and delegate names.
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