Duration - 4 days

The Stanford Research Institute says that the money you make in any endeavour is determined only 12.5% by knowledge, and 87.5% by your ability to deal with people.

J Paul Getty, when asked what was the most important quality for a successful executive, replied, “It doesn’t make much difference how much other knowledge or experience a person possesses; if he is unable to achieve results through people, he is worthless as an executive.”

Teddy Roosevelt said, “The most important single ingredient to the formula for success is knowing how to get along with people.”

“I will pay more for the ability to deal with people than any other ability under the sun,” asserted John D. Rockefeller

If I have to come to your company and do a performance evaluation on your supervisors, I will be bringing just one Key Performance Area with me – has the supervisor in question created an environment in which his or her staff WANT to perform? In other words is the supervisor creating an environment where performance is the norm and not the exception? This is the single most important Key Performance Area of anyone who manages people!

This course is designed to give supervisors not only the insight, but also the skills and techniques with which to create an environment in which their staff WANT to perform.

The total programme duration of 4 days is structured over an extended time period to ensure the effective entrenchment of learning.

The initial 2 days are conducted as an intense, enjoyable and experiential workshop. The last 2 days are structured over a 2-month period scheduled at monthly intervals.

These coaching workshops are designed to allow the learner the opportunity to bring back “real-life” case studies (assignments) of their experiences, using the techniques learned on the course, and to then have them evaluated and fine-tuned in order to gain the maximum possible learning experience.

Module 1: Managing Interpersonal Relationships

• Communicate effectively                                                                    
• Listen actively with empathy and understanding
• Deal with conflict
• Manage change and diversity
• Enhance flexibility in interactions with subordinates, i.e. switching between the different roles that a supervisor has to play, in changing environments and situations
• Manage tolerance in interactions with subordinates and colleagues
• Use others’ strengths to supplement their own weaknesses

Module 2:  The Process of Management 

• Facilitate adult learning (coaching in the workplace)
• Delegate and control: Delegate tasks and maintain control over the execution, in an appropriate and effective manner. (Bearing in mind that the supervisor remains accountable for all delegated tasks)
• Implement “voluntary” individual performance
• Create an environment in which people can motivate themselves to perform
• Lead by example
• Construct and maintain an effective team
• Establish a performance system

Module 3:  Personal Mastery

• Maintain / improve their personal attitude
• Constructive, creative, analytical, incisive, proactive and strategic thinking
• Cope with stress