Duration: 4 days

Introduction

The Stanford Research Institute says that the money you make in any endeavour is determined only 12.5% by knowledge, and 87.5% by your ability to deal with people....!

J Paul Getty, when asked what was the most important quality for a successful executive, replied, “It doesn’t make much difference how much other knowledge or experience a person possesses; if he is unable to achieve results through people, he is worthless as an executive.”

Teddy Roosevelt said, “The most important single ingredient to the formula for success is knowing how to get along with people.”

“I will pay more for the ability to deal with people than any other ability under the sun,” asserted John D. Rockefeller

If I have to come and do the Performance Reviews of a manager, I will be bringing just one Key Performance Area with me - have you created an environment in which your staff WANT to perform? If you have not, you have failed as a manager. Oh, your department may have achieved its targets, but that simply means that either you were doing the work that you pay others to do, or you were "big stick" managing. Both are very dangerous management styles. The joy of management is when people do what they are supposed to do simply because they want to. But the manager has to create the environment in which they "want to".

This course is designed to give managers of all levels, that includes supervisors, those skills that they need in order to create an environment in which their staff WANT to perform.

Outcomes

• At the end of this course participants will have learned how to:

• Communicate effectively

• Listen actively with empathy and understanding

• Deal with conflict

• Manage change and diversity

• Enhance their flexibility

• Manage their tolerance

• Maintain / improve their personal attitude

• Cope with stress

• Facilitate adult learning

• Delegate and control

• Implement the “planning, leading, organising, controlling” model

• Apply the three roles of effective management, i.e. boss, leader and mentor

• Be a brilliant manager instead of good one

Structure

The total course duration of 4 days is structured over an extended time period to ensure the optimum transferral of skills.

The initial 2 days are conducted as an intense, enjoyable and experiential workshop. The last 2 days are structured over a 2-month period as 4 x half day coaching sessions, scheduled at fortnightly intervals.

These coaching workshops are designed to allow the learner the opportunity to bring back “real-life” case studies (assignments) of their experiences, using the techniques learned on the course, and to then have them evaluated and fine-tuned in order to gain the maximum possible learning experience.