Duration: 4 days

Introduction

Definition of coaching: Coaching is about performing at your best through the individual and private assistance of someone who will challenge, stimulate and guide you to keep growing. 

Lou Holtz stated that:- "Ability is what you are capable of doing. Motivation determines what you do, but ATTITUDE determines how well you do it". 

Coaching is not training. It is rather helping people develop the necessary qualities with which to apply their skills effectively. 

Coaching is done "on the job". It is done by people that are not only respected and admired for the application of their skills, but also for their ability to get the best out of others. 

This course aims to give coaches the tools whereby they are able to develop the qualities needed to be effective coaches. 

Outcomes

• Effective communication skills
• Effective listening skills
• To understand what coaching is
• To set up a coaching session
• How to build rapport
• How to assess the situation
• How to provide constructive feedback
• How to encourage and facilitate positive change
• How to develop coaching skills

Structure

The total course duration of 4 days is structured over an extended time period to ensure the optimum transferral of skills.

The initial 2 days are conducted as an intense, enjoyable and experiential workshop. The last 2 days are structured over a 2-month period as 4 x half day coaching sessions, scheduled at fortnightly intervals.

These coaching workshops are designed to allow the learner the opportunity to bring back “real-life” case studies (assignments) of their experiences, using the techniques learned on the course, and to then have them evaluated and fine-tuned in order to gain the maximum possible learning experience.

What our clients say:

Some time has passed since your last session with us, and the release onto the sales floors of the newly trained coaches. I thought you may want to know how they have fared.  

Without exception, they have attracted compliments from all sides and their services are highly sought after. They have positively impacted on the behaviour and performance of individuals and the branches. Some of our General Managers have been recruiting amongst them and indeed, one of our employees has decided to take up a lucrative appointment in one of the sales channels.  She won an award in her first month, something completely unheard of. 

Their confidence levels have soared and their contribution to the group effort is appreciated by all. They constantly refer to what they have learned and the phrase "Mark thought us to...." is heard often around here!  

I am extremely satisfied with the return on the investment we made with the Merit Business Institute. Thank you for your tremendous interest in the welfare of your trainees and for inspiring them to excel.  

Kind regards.

Carl - Telesure Group Services