In-house programs

1. All fees are exclusive of VAT, unless otherwise indicated.
2. Travelling, accommodation, food and training venue costs for the delegates and trainer, are for the clients account.
3. Any travel of more than 100 km's round trip, will be invoiced at the prevailing AA rates for the facilitator's vehicle.
4. Fees are payable strictly 7 days prior to commencement of the program.
5. Interest at the current prime rate plus 2% will be charged on all overdue accounts.
6. MBI will not be held responsible for any injuries, damages or losses that may occur during the period of training
7. Cancellation fees are payable as follows:

If written cancellation is received by us between six weeks and one month prior to commencement, 50% of full fee
If written cancellation is received by us between one month and two weeks prior to commencement, 75% of full fee
If written cancellation is received by us within two weeks prior to commencement, 100% of full fee
A postponement of longer than 2 (two) weeks will be treated the same as a cancellation

Public Courses

1. No payment and / or walk-ins will be accepted at the venue on the day of the event
2. Merit Business Institute will not be held responsible for any injuries, damages or losses that may occur during the period of the event
3. Cancellation
   Should you be unable to attend, we will accept your written cancellation by no later than fifteen (15) working days prior to the event. Thereafter we are unable to refund any fees, although we would be happy to welcome a colleague who would substitute your attendance. This must please be confirmed in writing at least 24 hours prior to the start of the event.
   Should you not show up on the day of the event you are still liable for the full payment.
   This clause also applies where we have received your regisgtration, invoiced you and are awaiting your payment.