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Services Seta accreditation number (0627)

Effective Teams: The Key to Success

Introduction

The word “Team”, in it’s broadest sense, covers all types of interactions among a specific group of people –their conflicts, co-operative efforts and group relationships.

In the minds of many employers, the ability to work in a team represent an important category of “basic skills” the worker is expected to bring to the job. Technical ability is often not enough to achieve career success.  Unfortunately the ability to work in a team is often the most neglected area of personal education.

Studies indicate that many of the people who have difficulty obtaining or holding a job, or advancing to positions of greater responsibility, possess the needed technical competence but lack the ability to work in a team.

This program has been designed to educate people as to why our beliefs, attitudes and behaviors sometimes cause interpersonal conflict and a lack of co-operation in our personal and work related lives. It also shows team members how to understand each other in such a way so as to acknowledge each other’s strengths, and accept and strengthen each other’s weaknesses. With the knowledge gained from this program, team members will learn to support each other, and thereby improve productivity,  instead of wasting energy and productive time on trying to change each other.

Outcomes

At the end of this course participants will have learned how to:

• Understand the dynamics of their work-group

• §Apply co-operative and cohesive techniques

• §Communicate effectively

• §Listen actively with empathy and understanding

• §Deal with conflict

• §Manage change and diversity

• §Enhance their flexibility

• §Enhance their tolerance

• §Maintain / improve their personal attitude

• §Cope with stress

• §Use others strengths to supplement their own weaknesses

Structure

Delegates

A minimum of 5 and a maximum of 15 delegates per course can be accommodated. In order to achieve a certificate all delegates are expected to attend all the sessions. No exceptions will be made.

Duration

The total course duration of this process is 2 days.

Facilities

All normal training room facilities will be provided by the suppliers of the venue. The training room and facilities are for the client's account.